Frequently asked questions
Quick answers about booking, costs, insurance, visiting us and how care works at Wellington. Cannot find yours? Send us a message.
Getting started
What is Wellington Natural Health?
Wellington Natural Health is a collaborative, whole person wellness centre at 45919 Wellington Ave in downtown Chilliwack, BC. Under one roof you can see naturopathic, chiropractic, massage, osteopathy, acupuncture, dietetics, counselling, hypnotherapy, yoga, energy work and psychic reading practitioners.
I am not sure who to see. Where do I start?
Book the free consultation. It is fifteen minutes by phone, with no pressure and no commitment. We talk through what is going on and point you to the right practitioner.
How do I book an appointment?
Book online through our booking page at any time, or call 604.701.5703. Dietetics visits can also be booked by email or phone.
What happens at a first visit?
You fill in secure, confidential intake forms, then your practitioner talks through your history and goals and builds a plan with you. Exact steps vary by service, and each service page walks through them.
Cost, insurance and cancellations
How much do appointments cost?
Fees are listed by service on our pricing page. Prices are per session and can vary by practitioner, and the booking page shows the exact fee.
Do you accept extended health insurance?
Many extended health plans cover chiropractic, massage therapy, acupuncture, counselling and dietitian services, and we provide detailed receipts for claims. Check your own plan for what it covers. We direct bill most extended health companies for massage therapy.
Do you accept ICBC or WorkSafe?
Not at this time. We are currently not accepting ICBC or WorkSafe clients for massage or chiropractic.
What is your cancellation policy?
We require 24 hours notice to cancel or reschedule. Late cancellations may be subject to a fee.
Visiting us
Where are you and what are your hours?
We are at 45919 Wellington Ave, Chilliwack, BC V2P 2C6. Hours are Monday to Thursday 9am to 8pm, Friday 9am to 5pm, Saturday 9am to 4pm, and closed Sundays.
Is the clinic wheelchair accessible?
Yes, the clinic is downtown and wheelchair accessible.
Do you offer virtual appointments?
Yes, for many services. Counselling, dietetics, hypnotherapy and psychic readings are available virtually.
Do you see children and families?
Yes. Our chiropractor and manual osteopath see the whole family, and several of our massage therapists work with all ages, including children.
Privacy and how we work together
Is my information confidential?
Yes. We follow strict privacy protocols, and your practitioner explains the limits of confidentiality before you begin. Our practitioners only share what they learn about you with your permission.
Can I see more than one practitioner?
Absolutely. Many people pair services, such as chiropractic with massage, or acupuncture with osteopathy. Because we share a roof, care can be coordinated, always with your say.
Our services
What services do you offer?
Physical health and bodywork includes naturopathic medicine, dietetics, chiropractic care, registered massage therapy, manual osteopathy, TCM and acupuncture, and lymphatic drainage. Mental and emotional wellness includes counselling and hypnotherapy. Spiritual growth and energy includes psychic readings, energy work and Reiki, and Spinal Energetics. Yoga and yoga therapy sit alongside all three.
Do you run workshops and events?
Yes. We host sound baths, Reiki circles, mentorship circles and reading events, and the Gathering Space can be rented for workshops and classes. See our events page for what is on, and email [email protected] to inquire.